FAQ
General Information
- Is this a movie theater?
- No. We are a live theater in downtown Arlington.
- What are your office hours?
- Box Office hours are Mon. – Fri., 1 – 5:30 pm; Saturdays during productions 10 am – 1 pm<br/ > Regular office hours are Mon. – Fri. 10 a.m. – 6 p.m.
- Where are you located?
- The theater is located at 305 W. Main St., Arlington, TX 76010.
The daytime box office is located at 316 W. Main St. across the street from the theater. - How long have you been operating?
- The 2011-2012 season is our 39th season. Our first show, Light Up the Sky, was produced in 1973.
- What is your fax number?
- 817-701-3326
- How do I get added on the mailing list?
- Click here.
About Our Shows
- How many shows do you do a year?
- We produce nine shows – musicals, comedies, dramas, youth shows. There is truly something for everyone.
- Is it reserved seating or open seating?
- Reserved seating. Theatre Arlington has a 199 seat theater.
- Are reservations required?
- Reservations are recommended but not required.
- What is your refund policy?
- No refunds or exchanges. All sales are FINAL.
- Will my tickets be mailed?
- No. We do not mail tickets due to the risk of them being lost in the mail. You may, however, have your tickets e-mailed to you. Otherwise, your tickets will be left at Will Call and may be picked up one hour prior to show time. You must arrive no later that 15 minutes prior to show time or risk having your tickets released to those on the waiting list. You may also pick up your tickets at the day time box office during regular box office hours at 316 W. Main St. Monday through Friday 10:30 am to 5:30 pm.
- What is the dress code for the theater?
- There is no dress code. Most of our patrons dress casually nice to dressy.
- Do you allow lap children at your shows?
- Due to fire code laws, lap children are NOT allowed. We do not allow children under the age of 3 to attend our shows.
- What happens if I am late to a show?
- Theatre Arlington has a strict no late seating policy. Once the show has begun, there is no late seating.
- May I take pictures or record the shows?
- No. Cameras and recording devices are prohibited in the theater.
- Is there food available?
- Concessions are available for sale before the show and at intermission. Food and drinks are NOT allowed inside the theater.
- Are there discounts for groups?
- For groups of 10 or more, there is a 20% discount for all performances. Reserve your seats in advance. A 20% deposit is due at time of the reservation. Final numbers and payment are due 1 week prior to performance.
- Will you hold a reservation and let me pay at the door?
- A reservation will not be held without payment unless you are a season subscriber or making a reservation for a group.
- Which credit cards do you accept?
- MasterCard, Visa, American Express and Discover
- Is there a charge for phone and online reservations?
- There is a $1.50 per ticket convenience charge for all phone reservations. There is also a 10% service fee for online sales. Our online sales go through Click4Tix. They determine the online fees. Click here to purchase tickets. This fee is waived for tickets purchased at the door or at the daytime box office.
- I’m a season subscriber? Do I have to pay a convenience charge to reserve my tickets?
- No. The convenience charge is only for single tickets. Click here to make a reservation.
Other Questions
- How to I go about getting cast in a show?
- Show up at auditions! No experience necessary. Click here for a list of upcoming auditions.
- For what ages do you have classes?
- Ages 4 to 28 and 55+. Click here for more information.
- How do I apply or volunteer to work backstage?
- Email or call Emmy Klein, Volunteer Coordinator at 817-261-9628 x13 or emmy@theatrearlington.org.
- How do I volunteer to work box office, concessions and administration?
- Join our amazing Theatre Arlington Guild! Annual membership fee is $15. Email or call Emmy Klein, Volunteer Coordinator at 817-261-9628 x13 or emmy@theatrearlington.org to join.
- How do I volunteer without joining the Guild?
- Contact Emmy Klein, Volunteer Coordinator at 817-261-9628 x13 or emmy@theatrearlington.org.
- What shows have you done in the past?
- Click here for a list of past productions since 1973.
- How do we ask for donated tickets for our fundraiser?
- You must be a 501(c)3 organization and the gift certificate shall be used to help raise funds for your organization. Submit a letter of request on letterhead with a contact name and phone number. Direct to the attention of Troy Stidham, Box Office Manager. Drop by mail, fax (817-275-3370) or email (troy@theatrearlington.org). If we are able to process your request, we will call for you to come by and pick up the gift certificate.
- Do you rent props and costumes?
- Yes. Please contact Max Marquez, Technical Director, at 817-261-9628 x17 or max@theatrearlington.org to make an appointment.
*You must have a confirmed appointment to borrow or return props and costumes. A deposit may be required. A restocking fee may be incurred.
