FAQ - Frequently Asked Questions

 
General

Is this a movie theater?
No. We are a live theater in downtown Arlington.

What are your office hours?
Mon. through Fri. 10:30 am - 5:30 pm; Saturday during productions 10 am - 1 pm

Where are you located?
The theater is located at 305 W. Main St., Arlington, TX 76010. Click here for directions.
The daytime box office is located at 316 W. Main St. across the street from the theater.

How long have you been operating?
The 2007-08 season will mark our 35th Season!

What is your fax number?
817-275-3370

How do I get added on the mailing list?
Click here.

About Our Shows

How many shows do you do a year?
We do nine shows - musicals, comedies, dramas, youth shows. There is truly something for everyone.

Is it reserved seating or open seating?
Reserved seating. Theatre Arlington has a 199 seat theater.

Are reservations required?
Reservations are recommended but not required.

What is your refund policy?
No refunds or exchanges. All sales are FINAL.

Will my tickets be mailed?
No. Your tickets will be left at Will Call and may be picked up one hour prior to show time. You must arrive no later that 15 minutes prior to show time or risk having your tickets released to those on the waiting list. You may also pick up your tickets at the day time box office during regular box office hours at 316 W. Main St. Monday through Friday 10:30 am to 5:30 pm.

What is the dress code for the theater?
There is no dress code. Most of our patrons dress casually nice to dressy.

Do you allow lap children at your shows?
Due to fire code laws, lap children are NOT allowed. We do not allow children under the age of 3 to our shows.

What happens if I will be late for the show?
Theatre Arlington has a strict no late seating policy. Once the show has begun, there is no late seating.

May I take pictures or record the shows?
Cameras and recording devices are prohibited in the theater.

Is there food available?
Concessions are available for sale before the show and at intermission. Food and drinks are NOT allowed inside the theater.

Are there discounts for groups?
For groups of 10 or more, there is a 20% for all performances. Reserve your seats in advance. A 20% deposit is due at time or reservation. Final numbers and payment are due 1-2 weeks prior to performance. Click here for specifics.

Will you hold a reservation and let me pay at the door?
A reservation will not be held without payment unless you are a season subscriber or making a reservation for a group.

Which credit cards do you accept?
MasterCard, Visa, American Express and Discover

Is there a charge for phone and online reservations?
There is a $1.50 per ticket convenience charge for all phone and online reservations. Click here to purchase tickets. This fee is waived for tickets purchased at the door or at the daytime box office.

I'm a season subscriber? Do I have to pay a convenience charge to reserve my tickets? 
No. The convenience charge is only for single tickets. Click here to make a reservation. 

Other Questions

How to I go about getting cast in a show?
Show up at auditions! No experience necessary. Click here for a list of audition dates.

For what ages do you have classes?
Ages 4 to 104. Click here for a class schedule.

How do I apply or volunteer to work backstage?
Email or call Ana Pettit, Production & Facilities Manager at 817-261-9628 x42 or ana@theatrearlington.org.

How do I volunteer to work box office, concessions and administration?
Join our amazing Theatre Arlington Guild! Annual membership fee is $15. Call Connie Martin at 817-261-9628 x11 or email connie@theatrearlinton.org to join.

How do I volunteer without joining the Guild?
Contact Kim Lawson, Volunteer Coordinator at 817-261-9628 x15 or kim@theatrearlington.org.

What shows have you done in the past?
Click here for a list of past productions since 1973.

How do we ask for donated tickets for our fundraiser?
You must be a 501(c)3 group and the gift certificate shall be used to help raise funds for your organization. Submit a letter of request on letterhead with a contact name and phone number. Direct to the attention of Emmy Klein, Box Office Manager. Drop by, mail, fax (817-275-3370) or email (emmy@theatrearlington.org). If we are able to process your request, we will call for you to come by and pick up the gift certificate.

Do you rent props and costumes?
Yes. Please contact Ana Pettit, Production & Facilities Manager at 817-261-9628 x42 or ana@theatrearlington.org to make an appointment. Appointment times are with an appointment Tuesdays between noon and 2 pm and other times by special arrangement with Ana. 
* You must have a confirmed appointment to borrow or return props and costumes. A deposit may be required. A restocking fee may be incurred.